And we still are having issues with Sprint

I still have no service when I step outside of my house. Grrrr.  I pay to have service there not just inside with the airave.  I did learn that you need to call the the tech team several times per week.  They like telling us, even though the tower is down, not working at all; this is the service you are going to get,  It is due to X excuse which changes each call, our hands our tied.

This team told us to email customer service aka the contact us on sprint.com and to email dan@sprint.com this is the CEO's office. I was very detailed with my email and to my surprise someone actually called me back.  They are looking into the issues for me. It turns out they were not being honest with the tower. Surprise, surprise! Hopefully this will be a bump in the right direction.

I'm tired of only being able to use my phone inside of my house and far out of my neighborhood.  

What Ever Happened To Customer Service?

I hate calling Sprint's Customer Service!

Today is definitely a bang my head against the wall day when it comes to Sprint's Customer Service.  I would rather go to the dentist voluntarily and have a root canal on all my teeth than speak to the customer service. Please solve my issues. I want off of this merry-go-round!

Let me give you some of my 7-8 year history with Sprint.  The Sprint cell service started out as promised.  I am in a "good" service area as shown by the coverage map given by Sprint. See the Sprint Coverage Map.  I consistently had the 2-3 bars as promised by Sprint on my contract. I rarely roamed to the Verizon cell phone tower. Over the years this has changed to roaming a bit more to roaming almost all the time with the occasional 1 bar of Sprint service. They sent me new phones, same issues. I have been told that towers where down, but told that wasn't true.

I'm sure you are wondering why I stayed with Sprint all of these years.  I'll be happy to explain.  First off I am locked into a contract. Contracts suck when the service provider limits the service. I would have to pay the break contract fee for three lines on my account. We are talking upwards of $600-$1000 in fees. I have been promised numerous times the towers will be fixed.

Today I finally made headway with these issues with Sprint. Here is what I did.

• Don't forget to take notes of the people names, badge number if given, and all of the promises they make you.
• Call in (1-888-211-4727) and start having Sprint document the issue.  
• Let them finish their script. Let's admit it, Sprint asks the same questions in the same order each time you call. They use a script.
• Ask to speak to a manager to "resolve your issue." 
• Be prepared to go around and around and around and around in circles. Stick to your guns filled with facts.  I would recommend having a glass of water nearby.  
• If that does help keep asking to speak to their manager.
• Have the manager file a ticket.
• Get that number!  They do not like to give you that number. Keep pushing to get it. It will help you in the long run.
• Here is the secret Sprint does not want you to know about!  Email okcqc@sprint.com with your Sprint phone number and that really important ticket number. This goes straight to the engineers who actually solve the issues.

I will keep you posted when my issues are finally solved. Hopefully my dead tower near my home will be resurrected soon.