I hate calling Sprint's Customer Service! |
Let me give you some of my 7-8 year history with Sprint. The Sprint cell service started out as promised. I am in a "good" service area as shown by the coverage map given by Sprint. See the Sprint Coverage Map. I consistently had the 2-3 bars as promised by Sprint on my contract. I rarely roamed to the Verizon cell phone tower. Over the years this has changed to roaming a bit more to roaming almost all the time with the occasional 1 bar of Sprint service. They sent me new phones, same issues. I have been told that towers where down, but told that wasn't true.
I'm sure you are wondering why I stayed with Sprint all of these years. I'll be happy to explain. First off I am locked into a contract. Contracts suck when the service provider limits the service. I would have to pay the break contract fee for three lines on my account. We are talking upwards of $600-$1000 in fees. I have been promised numerous times the towers will be fixed.
Today I finally made headway with these issues with Sprint. Here is what I did.
- Don't forget to take notes of the people names, badge number if given, and all of the promises they make you.
- Call in (1-888-211-4727) and start having Sprint document the issue.
- Let them finish their script. Let's admit it, Sprint asks the same questions in the same order each time you call. They use a script.
- Ask to speak to a manager to "resolve your issue."
- Be prepared to go around and around and around and around in circles. Stick to your guns filled with facts. I would recommend having a glass of water nearby.
- If that does help keep asking to speak to their manager.
- Have the manager file a ticket.
- Get that number! They do not like to give you that number. Keep pushing to get it. It will help you in the long run.
- Here is the secret Sprint does not want you to know about! Email okcqc@sprint.com with your Sprint phone number and that really important ticket number. This goes straight to the engineers who actually solve the issues.
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